Common Questions

How can I make this big church feel small?

You will always be greeted at the auditorium doors and handed a Watermark News every week. Watermark News contains a perforated section that you can fill out simply saying, “I want to get connected!” A staff member will follow-up with you to help connect you to one of our many different ministries.

Where do I park?

There is surface and some garage parking on our campuses. Parking is marked on our Dallas, Fort Worth and Plano campuses, along with our parking team volunteers to help guide you. Our Dallas and Plano campuses also have designated Children’s parking for families with young children 0-4. This is located east of our worship building. Allow plenty of time to find a spot and get your kids checked in if you have children.

Is there parking and facilities for special needs?

There are numerous wheel-chair accessible parking spaces, restrooms, ramps, elevators and wheel-chair access seating in our worship center/sanctuary. Our parking team and greeters are always happy to point you in the right direction.

What should I wear?

Watermark is a casual environment, so wear what feels comfortable! Jeans and a t-shirt will fit right in.

May I take coffee into the auditorium? What about food?

We not only provide coffee, but welcome you to take it into the auditorium. Please be mindful to throw away all trash as you exit. While we allow coffee and drink in the worship center, we ask that you refrain from bringing food inside.

May I leave the auditorium during the service?

In an effort to reduce distractions and honor and preserve the spirit of worship for those around you, we ask that you remain in your seat during the service. If you need to leave and return, be mindful that the Usher Team may ask you to sit in another seat, instead of your original seat.

What are the building hours?

The Dallas campus Town Center is open to the public, while our tower and children’s building is used for ministry events only. The Town Center is open:

  • Sunday through Friday: 6:00 am to 10:00 pm
  • Saturday: 2:00 pm to 8:00 pm

The Plano campus lobby is open to the public:

  • Sunday through Friday: 6:00 am to 10:00 pm
  • Saturday: closed

What are the children’s building hours?

For security purposes, we keep our children’s building locked unless there are ministry events happening in those rooms.

What are the Dallas coffee shop hours?

  • Monday: 6:00 am - 8:00 pm
  • Tuesday: 6:00 am - 9:00 pm
  • Wednesday: 6:00 am - 8:00 pm
  • Thursday: 6:00 am - 8:00 pm
  • Friday: 6:00 am - 1:00 pm

Does Watermark have a kitchen on site for cooking?

No. Watermark does not have a kitchen or the capability to offer food services.

May I reserve a room?

Due to the high volume of requests, rooms may only be reserved for Watermark community group meetings (this includes classrooms, banquet rooms, town center, coffee shop, etc). Please email community@watermark.org to reserve a room.

May I reserve the tree fort?

No. The tree fort is a public area and may not be reserved.

May I throw a party at Watermark?

Watermark does not allow private parties to reserve our facilities. (This includes all campuses, the banquet room, the tree fort, the coffee shop and outdoor spaces.)

Do you offer tours of your facilities?

Watermark does offer tours for churches or groups who want to expand their campus and look at specific building layouts. All churches must complete an information form before the tour and set up an appointment with our Events Coordinator. To receive the form and set up an appointment, please email tours@watermark.org.

What are the tree fort hours?

  • Sunday: 8:00 - 8:45 am and 12:30 - 4:15 pm (Closes before 9:00 am and 5:00 pm service)
  • Monday: 9:00 am - 6:00 pm (Closes before re:generation)
  • Tuesday: 9:00 am - 6:00 pm (Closes before the Porch)
  • Wednesday: 1:00 pm - 6:00 pm (Closed in the morning for Women's Bible Study)
  • Thursday: 9:00 am - 6:00 pm (Closes before Women's Bible Study)
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 2:00 pm